Keith Goodrum

This past weekend we went up to Lake Placid, NY on the spur of the moment. We’ve been talking about heading up there to check it out & this weekend seemed as good as any.

It was cool to see the scenic sights & all the Olympic venues. I was surprised at the amount of activities going on up there. Especially when I considered it a winter sporting/resort area. But there are plenty of summer activates to participate.

The wife & I have started to get into trail hiking this year. We were excited to spend a couple of days hiking the trails. Unfortunately we were rained out Saturday, but that turned out to be a good thing.

Maybe the rain would stop after lunch

We decided to stop in a local deli for a sandwich & see if we could wait out the rain. It’s called the Saranac Sourdough Deli, and is across from the Comfort Inn on Saranac Ave in Lake Placid.

The food was excellent. As was the owner… I think her name was Eileen (Not sure about that). She was super friendly & made you feel comfortable as soon as you walked in the door.

There are a lot of us tourist running around town. And the only way I could tell she was talking to a local was she greeted them by name.

Lesson… It’s the experience stupid.

Yes the food was excellent. They bake many defend kinds of Sourdough bread & use fresh quality ingredients.

The description on the menus is very entertaining. For example the line for the Mountain Woman Combo… “Ladies, I’ve got your back”

But, it is the overall experience that makes this place so much fun to have breakfast or lunch. You are warmly greeted when you come in, you are treated like a regular & you are served great food.

Did you notice all the bases are covered?

They did such a good job with the overall experience we automatically went there for breakfast the next day. We didn’t even consider another place.

If you are ever in Lake Placid I would highly recommend eating there.

That is the simple formula to getting repeat business. So, how can you apply this to your business? Let me know in the comments below.